Customer Support

Help Center


Welcome to the OpenMarket.pk Help Center! We are here to assist you with any questions or concerns regarding your shopping experience. Browse the sections below for answers to common queries.

1. Order & Payment

  • How do I place an order?
    Simply browse our website, add items to your cart, proceed to checkout, and follow the on-screen instructions to complete your purchase.

  • What payment methods do you accept?
     Cash on delivery (COD).

  • How do I apply a discount code?
    At checkout, enter your discount code in the designated field and click 'Apply'. The discount will be deducted from your total amount.

2. Shipping & Delivery

  • What are the shipping charges?
    Shipping charges vary based on your location and the weight of your order. The exact fee is displayed at checkout.

  • How long does delivery take?
    Standard delivery takes 3-5 business days, while express delivery takes 1-3 business days in select cities.

  • How can I track my order?
    Once your order is shipped, you will receive a tracking number via email/SMS, which you can use to track your package.

3. Returns & Refunds

  • What is your return policy?
    We offer a 7-day return policy for unused products in their original packaging. Some exclusions apply.

  • How do I initiate a return?
    Contact our support team at omarket.pk@gmail.com or call +923144198836 with your order details.

  • When will I receive my refund?
    Refunds are processed within 5-10 business days after the returned product is received and inspected.

4. Account & Security

  • How do I create an account?
    Click on 'Sign Up' on our website and follow the instructions to create your account.

  • I forgot my password. How can I reset it?
    Click on 'Forgot Password' on the login page and follow the instructions to reset your password.

  • How do I update my personal information?
    Log in to your account, navigate to 'Profile Settings', and update your details.

5. Customer Support

  • How can I contact customer support?
    You can reach us via email (omarket.pk@gmail.com), phone (+923144198836)

  • What are your support hours?
    Our support team is available Monday to Saturday, 9 AM to 6 PM.

For further assistance, feel free to contact our support team:

We are always here to help and ensure you have the best shopping experience at OpenMarket.pk!