Refund Policy
Refund Policy
At OpenMarket.pk, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, we offer a 100% Money-Back Guarantee under the following conditions:
1. Eligibility for Refund
You may request a refund if:
- The product received is not as described or does not meet your expectations.
- The product is damaged or defective upon arrival.
- The wrong item was shipped to you.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact our support team within 7 days of receiving your order at omarket.pk@gmail.com or call us at [+923144198836].
- Provide your order number, a brief reason for the refund request, and supporting photos (if applicable).
- Our team will review your request and respond within 2-5 business days.
- If approved, the refund will be processed within 5-10 business days to your original payment method.
3. Conditions for Refund Approval
- The product must be unused and in its original packaging.
- Items marked as final sale or non-refundable do not qualify.
- OpenMarket.pk reserves the right to decline refund requests if the product has been misused, altered, or damaged due to customer handling.
4. Return Shipping
- In case of an incorrect or defective item, OpenMarket.pk will cover the return shipping costs.
- For refunds due to change of mind, the customer will bear return shipping charges.
5. Exceptions
Certain products such as perishable goods, personalized items, and digital downloads may not be eligible for refunds. Please check product descriptions before purchasing.
6. Contact Us
For any refund-related inquiries, reach out to our support team:
- **Email:**omarket.pk@gmail.com
- Phone: +923144198836
We value your trust and aim to provide a hassle-free shopping experience at OpenMarket.pk!